About Adult Luxury Rewards And Points Terms and Conditions
Conditions
Embrace the sensual rhythms of Adult Luxury vibes!
Who We Are and What We Stand For : Adult Luxury
Adult Luxury is the perfect combination of quality and performance. Explore your deepest desires and treat yourself to the ultimate pleasures you deserve. We are the ultimate destination for top-of-the-line adult toys and accessories at Adult Luxury. As a leading NR1 Adult Store, we take pride in providing our customers with only the best products while maintaining privacy. With a large global presence, we have satisfied countless clients by offering premium, safe, and pleasurable products. Our extensive selection guarantees that all our products meet the highest standards, making us the trusted choice for luxurious adult items. With discreet delivery options and body-safe products, we are dedicated to enhancing your satisfaction in over 70 locations worldwide.
TERMS AND CONDITIONS
Adult Luxury Rewards & Points Terms & Conditions
Your one-stop shop for high-end luxury sex toys and accessories in United Kingdom, with 70+ shops worldwide. Same day collection & overnight delivery.
Adult Luxury Rewards
TERMS AND CONDITIONS
The “Participating Entities” includes all participating stores, client operations, shops and online platforms.
These Terms and Conditions read together with our Privacy Policy and all other rules or polices that are made available on our various platforms constitute a written agreement between Adult Luxury and you (“you” and “user”) and will govern our relationship and your use of our Rewards Program. When we refer to “Services”, we mean any products, goods, services, functionality offered, owned or operated by Adult Luxury Group.
General
The Adult Luxury Rewards program is a rewards system that partners with multiple entities, known as “Adult Luxury”. Only individuals who are at least 18 years old can register for this program. Acceptable and verifiable forms of identification may be necessary. In order to be included in the e-commerce system, members of the Adult Luxury Rewards may need to provide photographic identification. The participating entities may keep copies of these documents for record-keeping purposes if necessary.
Adult luxury reserves the right, amongst other rights, to amend points status or withdraw points at its sole discretion. In addition, Adult Luxury reserves the right to suspend or terminate program participation where Adult Luxury Rewards members are in breach of the terms and conditions, including but not limited to, qualification criteria.
The point status is determined by the Adult Luxury Rewards member’s activity in all aspects of the Adult Luxury Rewards program.
It is the Adult Luxury Rewards member’s responsibility to insert the points into electronic platform.
The points remain the property of Adult Luxury, and it reserves the right to adjust or edit or delete points.
Program participation, rewards and benefits are not transferable. Points are limited to one per person, per participating order.
Specific terms and conditions apply to individual rewards, benefits and special offers. Furthermore, Adult Luxury reserves the right without
consultation with rewards members or any prior approval thereof, to amend the terms and conditions for programme participation, including but not limited to alliance with other programmes. Equally rewards, benefits, points earned, special offers, awards, expiry periods and rates at which points are earned may be amended.
Adult Luxury Rewards members may be required to present their points together with a positive and acceptable form of identification when utilizing their points for certain transactions and/or claiming of prizes, special offers or redeeming of vouchers.
Complimentary services are extended to one Adult Luxury Rewards member at the relevant entity’s discretion.
Members are required to notify the relevant participating entity of any changes in address or personal details, either in writing or in person at the Customer Service Desk.
Adult Luxury Rewards program offers various benefits and special offers to its members who actively participate in the program and earn points. However, members who have not engaged in any activities that generate points for a significant period of time will not be eligible for these special offers and benefits. Moreover, their participation in the program may be terminated accordingly. This is to ensure that the rewards are given to active and dedicated members of the program. Additionally, there may be other terms, conditions, and rules that are specific to each promotional offer. It is the responsibility of Adult Luxury Rewards members to stay updated with the latest terms, conditions, and rules by visiting the program’s website.
Adult luxury Rewards members may elect not to be included in Adult Luxury Group’s marketing communications list by opting out at any time by clicking on unsubscribe in email communication or replying STOP to opt out of SMS communication. A reasonable period should be allowed for Adult Luxury Group to give effect to aforementioned opt-out request; hence the Adult Luxury Rewards member may receive marketing communication during the transitional period.
Adult luxury Group reserves the right to alter, amend or cancel Adult Luxury Rewards program at any time with prior notice. In addition, the use of points and/or benefits may be suspended from time to time with notice thereof.
The participating entity will be recording information relating to the Adult Luxury Rewards member each time the points is utilized for Adult Luxury Rewards program purposes. The recorded information will be utilized by the participating entity to reward Adult Luxury Rewards members accordingly and to further obtain and process information for historical, statistical and research purposes.
Reward participants provide express consent to Adult Luxury Group for the processing and further processing of their personal and special personal information for lawful purposes as set out in Protection of Personal Information Act, to enable Adult Luxury Group to sign up participants to the Adult Luxury Rewards points and gifts manage the functions associated. Refer to the Adult Luxury Privacy Policy for information regarding personal information collected from participants, including the purpose for which information is collected and the further processing of participants’ personal information. Requests for the deletion, amendment or updating of personal information should be made in writing by the data subject.
Program participants indemnify and hold harmless, Adult Luxury Group, its subsidiaries, management and employees against any legal action, claim or suit, including but not limited to non-compliance in respect of consent requirements.
General:
Points
Points can be earned for your spend at participating Adult Luxury online and in-store shops.
Points at participating Adult Luxury Rewards entities are transferable between all participating entities on all Adult Luxury groups e-commerce sites.
Points are valid for 12 months from first date of issue, after which period they expire. Unused points older than 12 months will be forfeited.
The accumulation of points by other persons on behalf of the registered Adult Luxury Rewards member is expressly prohibited and is grounds for termination of programme participation and forfeiture of points and benefits.
100 x Adult Luxury Rewards points = 1 x
Rewards Benefits & Offers
Qualifying criteria for offers and benefits of the Adult Luxury Rewards programme shall be commensurate with the activity status of the Adult Luxury Rewards member.
Partner reward programmes linked to Adult Luxury Rewards programme operate independently, subject to their own terms and conditions.
Adult Luxury takes great care in providing high-quality products, goods, and services through our partner programmes. However, it is important to note that we shall not be liable for any loss, injury, death, or damages of any nature that may occur as a result of the use of these products, goods or services. This includes situations where negligence on our part may have contributed to the incident. We understand that accidents and unforeseen circumstances can happen, and while we strive to ensure the safety and satisfaction of our customers, we cannot be held responsible for any unfortunate outcomes.
Earned Rewards
Rewards can be earned for your spend at participating entities.
The required number of points must be earned over a specific period to qualify for rewards.
Rewards are restricted to the periods and offering as advertised. The reward is neither transferable nor shall it be replaced if it is lost or stolen.
Rewards cannot be redeemed for anything other than what the reward relates to and no change will be given.
A minimum of 72-hours shall pass from the time of the reward being earned and the time that it becomes available for redemption.
The reward will be available for collection at the eHost or App within the dates specified in for the offer.
All other standard Adult Luxury Rewards programme terms and conditions apply in addition to the above
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Frequently Asked Questions ❤️
Uncover answers to commonly asked questions about Adult Luxury’s products and services.
How can I place an order?
To place an order with us, all you need to do is browse our website where you will find a wide variety of products to choose from.
Once you have selected your desired items, proceed to the checkout page where you will be guided through the process step by step.
You will be prompted to provide your shipping and payment information, which will be kept secure and confidential.
Our team will then process your order and ensure that it is shipped promptly and discreetly from the closest local shop to you. You also have the option to select free shipping, overnight, or speed service during the checkout process, giving you the flexibility to choose the shipping method that best suits your needs.
With our user-friendly and efficient ordering system, you can easily and quickly get your hands on our high-quality products. So why wait? Place your order today and experience our fast and reliable service.
What payment methods do you accept?
At our store, we strive to make your shopping experience as convenient and hassle-free as possible. That’s why we offer a wide range of payment methods to choose from, including credit/debit cards, Payfast, Payflex, PayPal, Klarna, Stripe, and bank transfers. When you reach the checkout page, you will have the flexibility to select your preferred payment method.
Whether you prefer the security of using a credit or debit card or the convenience of online payment platforms like PayPal and Payfast, we have you covered. We also understand that sometimes budgeting can be tough, which is why we offer the option to shop now and pay later through Payflex.
This allows you to make your purchase now and pay for it in installments over time. With our diverse payment options, you can shop with confidence knowing that we have a solution that will work best for you.
How long does shipping take?
Firstly, thank you for choosing our company for your recent purchase. We are excited to have you as our valued customer and we appreciate your trust in our products and services.
As per your query, we would like to provide you with the estimated delivery timelines for the different shipping options available.
Our collection option allows you to collect your order from our designated pick-up points on weekdays between 8 am to 5 pm. For a faster delivery, we offer speed service through courier services which delivers your order door-to-door within 2-3 days.
We also have a free shipping option for orders that qualify, with delivery within 2-5 days. If you need your order urgently, we have an overnight delivery option available through courier services.
Please note that these timelines are estimates and may vary depending on certain factors.
We have multiple pick-up points for your convenience and if you have any further questions or concerns, please do not hesitate to reach out to us. We are committed to providing you with the best shopping experience and we look forward to delivering your order soon.
Thank you again for choosing us and remember, it’s all about good vibes!
Embrace the sensual rhythms of Adult Luxury vibes!
Are your products body-safe?
Yes, At our company, we take the safety and well-being of our customers very seriously. That’s why we can confidently say that all our toys and products are carefully selected and only include body-safe materials.
Adult Luxury understand the importance of providing a healthy and safe experience for our customers, especially when it comes to products that are used on or in the body.
That’s why we have a thorough screening and investigation process for all materials used in our toys and products.
We ensure that they meet our high standards for both quality and safety before they are included in our collection.
We want our customers to have peace of mind when using our products, knowing that they are made with their health and enjoyment in mind.
So whether it’s a toy for personal use or a gift for a loved one, you can trust that our products have been carefully chosen and tested to provide a fun and enjoyable experience without compromising on safety.
What is your return policy?
At our company, we understand how vital it is for our customers to feel confident and satisfied with their purchase.
That’s why it is our top priority to provide a hassle-free and stress-free shopping experience when it comes to choosing the right adult products. We want you to have peace of mind knowing that if for any reason your purchase doesn’t meet your expectations, we are here to help.
Our return policies and procedures are designed to ensure that our customers receive only the highest quality products in a discreet and straightforward manner. We encourage you to explore our return policy for more information or reach out to our team for any assistance.
Your satisfaction is essential to us, and we are committed to making sure that you are completely happy with your purchase from start to finish.
Can I track my order?
After placing an order and its shipment by us, you will receive a tracking number via email or phone, depending on your chosen option during checkout.
This number is crucial as it enables you to monitor the progress of your delivery on our website or the courier’s site. It allows you to conveniently keep track of the whereabouts and estimated arrival date of your package.
This ensures that you are updated with the status of your purchase and can prepare accordingly for its arrival.
Furthermore, having a tracking number adds an extra layer of protection to your shipment as it notifies you of any potential delays or complications during transit.
Adult Luxury prioritize providing our customers with a seamless and stress-free shopping experience, which is why we ensure to include a tracking number for all our deliveries.
Is my personal information secure?
Yes, Adult Luxury take the security of your personal information seriously. We use industry-standard encryption and security measures to protect your data.
Your information will only be used for order processing and will not be shared with any third parties without your consent.
How can I contact your customer service?
At our company, we prioritize customer satisfaction and strive to make sure that our customers can easily reach out to us for assistance.
Our dedicated customer service team is always ready to help through various channels such as email, phone, or live chat.
You can easily find our contact information on our website’s Contact Us page, making it convenient for you to reach out to us whenever you need help or have any inquiries.
We understand the value of prompt responses, which is why we aim to get back to all customer inquiries within 24 hours.
Our contact us page also provides additional information about how you can contact us and the various ways we can assist you with any concerns or issues you may have.
We take pride in our commitment to customer satisfaction and will do everything in our power to ensure that your experience with our company is a positive one.
So don’t hesitate to reach out to us through any means mentioned, as we are here to assist you in any way we can.
With our customer service team, your satisfaction is our top priority.
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